Tech support the right way

I just read a great post over on Mr R’s blog about what makes for a good support technician. Couldn’t agree more.

I found him through our referrer logs. He seems to think that this is SpongBo’s blog, I guess I will have to post more.

mr r, pinkjoint, tech support, troubleshooting, shifty

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  1. [...] And Shifty, yes. It’s my blog until your post ratio staggers above 6%. Kisses. [...]


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